It was great to see Fred attend the PPG AGM on Friday, which gave us the opportunity to say thank you and farewell. Fred has been involved with the work streams and led the Armed Forces Veterans group. Unfortunately due to personal reasons Fred has decided to step down but will continue to support the PPG in the background. Fred is a big driver of the veterans group and has provided us with his expertise in this area. Our biggest drive has been the clinical coding of veterans that provide additional benefits to registered veterans at the practice who need specific pathways such as Op Courage or orthopaedic care. Fred is a veteran himself and has experienced veterans support when admitted to hospital, where they noticed his status on his record and asked if he needed any assistance from the hospitals veteran champion. The PPG has a few veterans on the group and will continue where Fred left off, supporting the veterans work and the practice as a Veterans accredited practice. We wish Fred all the best and good health in the future.
Monday, 18 July 2022
PPG Members In person Meeting at Aspen Medical Centre or Join MS Teams Link in the Meeting Request
Patients who wish to dial in, can do so using the details below
Join on your computer or mobile app: Click here to join the meeting
Or join by entering a meeting ID: Meeting ID: 341 781 404 19 | Passcode: Ao7RJq
Or call in (audio only) +44 20 3321 5208,180425920# United Kingdom, London
Phone Conference ID: 180 425 920#
Saturday, 18 June 2022
Many congratulations to Gill and Sandra who have been shortlisted for a BBC Gloucestershire making a difference award.
They were nominated for setting up the PPG ‘WalkTalkWalk’ group to enable Aspen patients to take part in gentle walks and tackle isolations and loneliness. There have been a number of walks set up, which also includes refreshment breaks on route, giving everyone the opportunity to build on the community set up by the group. Everyone who attends the walks go at their own pace, ensuring that the slowest is not left behind and have the opportunity to talk with other likeminded patients in the group.
The response and engagement from patients has been amazing. The feedback is very positive, folks saying they really welcome the opportunity to be outside for some gentle exercise and most of all, meeting others.
The winners will be announced in September at the Cheltenham Racecourse. Well done both, you totally deserve this recognition.
Friday, 7 January 2022
The current Situation with Parking
The management of the Aspen Centre car park was contracted to Creative Car Park Ltd by the site landlord Assura PLC. The current parking issues have impacted all tenants of the Aspen Centre - Newmedica Eye Health Clinic & Surgical Centre, Studio Fit, Badham Pharmacy, the Gloucester Royal Hospital Dermatology Department, and Aspen Medical Practice. Aspen Centre visitors should park in the dedicated parking area of the service they are using and enter their vehicle registration number using one of the check-in screens located at that service.
Aspen Medical Practice recognises and apologises for the distress caused by the parking fines issued by Creative Car Parks Ltd at the Aspen Centre to its patients and have provided a response to recent events.
Aspen Medical Practice Patients
- Aspen Medical Practice did not implement the Aspen Centre car parking management system and are unable to intervene on behalf of patients
- The car park is managed privately by Creative Car Park Ltd, a company contracted by the landlord of the Aspen Centre Assura PLC
- Aspen Medical Practice have lobbied the landlord for improved car park signage and are displaying temporary signage in the meantime to better guide patients to the correct parking area and are reminding patients to enter their vehicle registration numbers.
- Aspen Centre car parking issues are impacting the ability of Aspen Medical Practice to provide services to patients as car parking complaints are tying up phone lines, receptionists, and other staff. Aspen Medical Practice are lodging complaints with the landlord regarding this negative impact on patient experience that the car park management has caused.
For Aspen Medical Practice patients who wish to lodge a complaint against the car parking company Creative Car Park Ltd, their email address is email@example.com. The landlord of the Aspen Centre can be contacted at the email address firstname.lastname@example.org.
For Aspen Medical Practice patients who wish to lodge a formal complaint against Aspen Medical Practice regarding its response to the current car parking issues, you can do so via the Practice website: www.aspenmedicalpractice.nhs.uk/feedback-complaints/.
Gloucester Royal Hospital Dermatology Patients
Patients attending Dermatology appointments should raise car parking complaints directly through the car parking company, Aspen Centre landlord, or PALS with Gloucestershire Hospitals NHS Trust: https://www.gloshospitals.nhs.uk/contact-us/patient-advice-and-support/
You can also email PALS at email@example.com or write to them at: PALS Office, Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN.
Friday, 17 December 2021
The PPG wishes to show its gratitude to Dr Nicky Wilson who has been the PPG Clinical Lead. Nicky has been the senior partner supporting the PPG as part of her portfolio and has been instrumental in shaping the PPG with the group. Nicky is moving on to other projects within the practice and has handed over to Dr Sam Kuok, who will take the clinical lead role for the PPG and work closely with the PPG to strengthen the links with the practice, and provide much needed support to develop the Aspen Community.
The Chairman said "It has been an absolute pleasure to work with Nicky who is a dedicated and caring health professional, who is clearly driven to provide the best patient care to the patients who are registered at Aspen. We are are very fortunate to have Sam take over from Nicky who is very energetic and strives to provide the same values that Nicky has displayed during her tenure" We would like to wish Nicky all the best in her next venture and welcome Sam to the PPG.
Saturday, 27 November 2021
Bill Singh is an Expert by Experience and a Social Inclusion Volunteer with Gloucestershire Health Community Services. He also a member of the Aspen Patient Participation Group and brings valued experience around Mental Health and the BAME community. Read his latest blog that is published through GHC.
I was recently asked to write this blog about men in the ‘Black, Asian & Minority Ethnic’ (BAME) community and the stigma around mental health. The question raised is males find it more difficult to access NHS mental health support services. As an Expert who has Lived Experience of Mental Health Illness and being an Asian British male who has had the use of mental health support services, it is important to understand some of the complexities that many men face in the BAME community. Click here to read more……….
It was great to see Fred attend the PPG AGM on Friday, which gave us the opportunity to say thank you and farewell. Fred has been involved ...
The PPG wishes to show its gratitude to Dr Nicky Wilson who has been the PPG Clinical Lead. Nicky has been the senior partner supporting th...
This is a brief summary from the Countywide PPG Network meeting that includes links to the items discussed and showcased at the meeting. ...