Carer Aware

Covid-19 Survey

We've got a survery running and we'd really like to hear your views about local services in Gloucestershire and how they have adapted during the Covid-19 pandemic. 

Your experience is really important to us.

Please share your experience by taking part in our survey:

Online Consultations

Aspen are live with online consultations. Please use this especially for any skin issues as you can add a picture. They will aim to reply by the same working day if submitted before 4pm. Please ensure we have your correct mobile number and email address when you submit these.…/ask-a-doctor-a-q…/

E consult has access to supporting information for any clinical concerns patients may have, Please check out the well-being section on the Aspen website for clinical support and local resources.

Message sent on behalf of Becky Parish - Associate Director, Engagement and Experience

Dear PPG Colleagues,

We are facing the biggest challenge to health and care services since the welfare state, including the NHS, was established after the Second World War.
Locally we have not so far suffered the levels of COVID-19 infection experienced elsewhere in the UK. However, I am sure that many of us will have been touched by tragedy and loss in some way;  have experienced different ways of accessing health and care services; and, on a more positive note, been touched by the kindness of others locally and the national displays of unity, such as our weekly clap for carers and key workers.

In response to the pandemic, lots of changes to health and care services have had to be implemented quite quickly. We are keen to hear about your experience of these; whether in relation to getting advice from your GP practice, or as the recipient of a virtual outpatient appointment. We don’t want to restrict the way you choose to express your experiences, so there is no formal survey (yet!) but if you have a story to tell, a suggestion to make, or any other comment about how the local health and care system is responding to the pandemic please email:  If you would prefer to talk about your experience and would like us to call you, we would be happy to do that also.

We will collate all responses we receive anonymously. If you have asked us to pass comments on to anyone in particular; several people have already asked us to pass on thanks, we will be happy to do this for you too (with or without your name and contact details).

The responses that we receive will form the foundations of the record of experience we are creating in relation to the pandemic.  There will be more opportunities at other times to give your feedback on the COVID-19 response in Gloucestershire, but we wanted to provide an informal opportunity for reflection two months into the experience.

Thank you, and stay safe.

Becky and the Engagement & Experience team

Welcome to our first edition of the Countywide PPG News

During these difficult times, we are very conscious that many of you will be self-isolating and potentially feeling a little disconnected from what is going on in your local healthcare services.   With this in mind, we thought you might find it helpful to receive a regular update from us which highlights the latest developments and provides information that you can share with your networks, family and friends.  If you have any suggestions, or information that you would like us to include in future editions, please email us at

You can read the first edition here

Stay safe and well.

From all of us in the Engagement  and Experience Team

Aspen Carers Support Group

The Aspen Carers Support group meet on Wednesdays and details of the meetings can be found on the events page.  The next meeting is taking place on Wednesday 11th March 2020 which is a drop in session.

You can find us on the top floor meeting room in Aspen between 10:30 and 12:30, where the group will be discussing carers assessments along with general support for carers with our friends from the Gloucestershire Carers Hub.

Please call in or drop in anytime to meet Eve along with refreshments and support.

Find out more about Carers and Support that they may need.............


Missed Appointments

Missed appointments are preventing someone who really needs to see a GP.  If you can not make your appointment please call and cancel.  A missed appointments costs in GP times and may prevent someone who really needs an appointment.

Countywide PPG Network Event

The Countywide PPG Network meeting took part on Friday 14th February 2020 at Churchdown Community Centre. Andrew and Kevin from the Aspen PPG were in attendance and represented the practice.  The event was hosted by the Clinical Commissioning group who presented the agenda to a well attended meeting.

Becky Parish - Associate Director, Engagement and Experience from the NHS Gloucestershire Clinical Commissioning Group started the event with Becky’s Round Up.  This started with an ICE breaker to get PPGs to meet other members across the County.  Following the ICE breaker Becky gave a round up covering a host of topics.

During the break attendees had the opportunity to visit various stands in the Marketplace which presented a number of information stands

Digital surgery with Kevin Gannaway-Pitts and Kara Smith      
National GP Survey
Fit for the Future output of engagement
Long Term Plan
Friends and Family Test resources
PPG templates
What matters to you – CCG Information Bus

Following the break, Jo White, Programme Director for Primary Care presented a QA session on Phlebotomy Services in Gloucestershire before wrapping up with the Spotlight on… how to communicate with patients and virtual PPG members

Put the dates for next meetings for 2020 in your diary:
Friday 24th April
Friday 17th July
Friday 16th October

PPG News

The PPG Group met on the 8 Jan 2020 at the Aspen Centre, which was well attended by members of the PPG.  The minutes of the  meeting have been published and uploaded

You will see these are very productive meetings and showcases the work going on to support the patients experience and keep patients updated and informed with utilising the centre in the most efficient way.  If you would like to get involved with the PPG, please contact the Chairman from this site. 

The date of the next meeting is scheduled for the 4 Mar 2020 from 1 - 2PM at the Aspen Medical Centre 2nd Floor meeting Room

Are you a Carer?

The Aspen Centre Carers Support Group have set up meetings for advice and support on the following dates:
  • Wednesday 15th January 2020 at 10:30 - 12:30 AM
  • Monday 27th January 2020 at 5:00 - 7:00 PM

Venue:  Aspen Medical Centre, Horton Road, Gloucester, GL1 3PX  Top Floor Meeting Room

If you are a carer please inform the practice or fill in the online form: Click Here