Aspen Patient Participation Group
Meeting of the PPG 4th March 2020
Attending: Andrew
Harding Chairman, Dr Jhumpa Sakar, Steve Talbot, Kevin Gannaway-Pitts, Jane
Barnard, Eve Butler, Mary Haines Kara Smith (Digital Champion NHS), Pamela
Dewick (Alney PPG), Geoff Gidley (Alney PPG)
Apologies: David
Bennett,Carol Peachey, Christine Hart, Jean Cox, Michael Hunt, Tricia Harding, Jane
Barnard, Keith Waldon, Elaine Waldon
· The chairman AH welcomed Pamela
Dewick and Geoff Gidley (Alney PPG) to the meeting who were there observing as
they are working towards a new PPG with the amalgamation of Cheltenham Road and
Highnam surgeries. Also a welcome to Kara Smith (Digital Champion with the NHS)
who works with KGP.
· AH asked if there were any issues
from the last minutes if not then he asked for a proposer to adopt the minutes
as a true record. SB proposed and EB seconded.
·
AH has had a patient complaint passed
to him through the surgery regarding the telephone system accessibility and
other issues. After consultation with the Patient Advocate at the surgery, a
reply has been sent to the patient. The issues have been addressed by the
practice and do not warrant further discussion at this group.
AH has updated the PPG noticeboard on
the 2nd floor at Aspen trying to make it more eye catching by
changing some of the posters. PPG information has also been put up at
Saintbridge and EB is putting the same posters at Tuffley.
· AH updated the group on the progress
made to the portable noticeboard. The first session has been held and after
discussion with GK and MH the following has been noted.
1) The afternoon
sessions were not very busy so it would be better to do a morning session when
more patients are attending.
2) Patients do not come and look at the
noticeboard or ask questions so we have to be more pro-active and engage
patients in conversation. The following subjects can be used as a talking
point:-Who we are so we can encourage people to join our group.
Other subjects
could be encouraging patients to join the online service. Promote our website
blog. Help patients with online access. AH is working on a list of help
websites for information.
· Website blog – KG-P updated us on the
work he has been doing. This page can be
found on the left hand side of the website under the Patient Participation
Group heading, clicking on this takes you to a page with lots of information on.
Minutes are now published on the blog and there is a list of members of the PPG
AH encouraged everybody to put together a picture and profile of members (as
long as the members are happy to do this) and KG-P will add these to the blog.
Our Terms of Reference have been added to the blog as well.
· Patient Survey-74 Patients Surveys
have been completed (Thanks to all
members who have actioned these) we need to complete these by the end of
March. When talking to patients the main talking points were 1) patients not
realising Saintbridge and Tuffley not part of Aspen. 2) Confusing signage in
all the practices. AH proposed holding a walk through at all surgeries to
ascertain where we can advise the practice on the patient’s point of view.
· The Gloucestershire CCG meeting was
held on 14th February 2020 at Churchdown Community Hall. This is a
network event for Gloucestershire PPG’s. AH attended and found there was a
wealth of information available. Catherine Holland has been singing the praises
of Aspen PPG and what we have achieved and that has lead to PD and GG attending
our meeting today. There was contact details for support services which we will
collate into a folder for our noticeboard sessions. Phlebotomy services are
changing and there was a talk about this. The next meeting is in April.
· Practice Update-JS updated the group
with news that Drs had returned from maternity leave with 2 new Doctors in the
practice to. Four new Advanced Nurse Practitioners recruited as well. We also
have three regular locums. Recruitment is always an ongoing process. The CQC
visit on 14th February was positive the practice was looking forward
to a better result than last year. They were happy with the PPG, the frailty
team and palliative care work that has been going on in the practice.
· Any other business
GG thanked us for allowing them to come and be part of our meeting with
lots of ideas to take back to Alney.
The Chairman thanked everybody for their input and holding a very
constructive meeting with lots of comments and opinions.
IN CONJUNCTION WITH THE PRACTICE IT HAS
BEEN DECIDED THAT THE NEXT MEETING HAS BEEN SUSPENDED WITH ALL THE UNCERTAINTY
OVER THE CORONAS VIRUS
The next meeting to be confirmed in
due course by email
