Signing repeat prescriptions
Contacting patients who have
tested positive for covid to provide monitoring and clinical support
Supporting prescription team and
clinical pharmacists with queries
Supporting admin staff with
queries
Speaking to patients who are
unwell and need urgent attention
Dealing
with test results and hospital letters
How
would they describe a typical day?
Busy and high pressured, often
juggling multiple queries and patients at once
Triaging patients who need
to be seen urgently on the day, or deciding if the patient can wait for a routine appointment
Triaging those patients who can
be directed straight into a face-to-face appointment and who needs a call first
for more information
working nonstop from 7am –until
at least 7pm and often no time for a lunch break
What
do they enjoy about your job?
Speaking to patients and their
families
Supporting other members of the
Aspen team and the wider community team
What are the challenges they face in the role?
Managing increased demand on
limited resources
Not having a break to clear their head
Wanting to have more members in
Team Aspen
What
advice would they give to patients?
It can be helpful to write notes
about your symptoms to remind you
Use eConsult when you can
Please give as much information
to the care navigators – it helps the Navigation Doctor help the patient with the most appropriate care pathway.
Understand that the practice must
prioritise patients who are unwell and need urgent attention over routine non
urgent requests due to increased demand
